Reference

Check Our Terms Before You Get Started

These terms govern how you use your xsona account, how deposits and withdrawals process through bKash, Nagad or Rocket, and what responsibilities sit with you versus with us.

Account RulesPayment TermsEligibility ConditionsDispute ProcessPolicy Updates

Explore the Lobby Read FAQ

Browse the Full Scope of This Agreement

xsona Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account or using any part of our platform, you confirm that you have read, understood and accepted these terms in full. This agreement applies to all activity on xsona — including deposits via bKash, Nagad or Rocket, placing selections across our sportsbook and

1
live casino tables, withdrawing funds to your mobile wallet, and any interaction with our support channels. Access to the platform and its features depends on your local law and eligible regions. We do not extend services to jurisdictions where online wagering is prohibited under applicable legislation,
2
and it remains your responsibility to confirm that your use of xsona is permitted in your location before proceeding. We may update these terms at any time. When a material change occurs, we will notify you via the email or mobile number linked to your account.
3
Continued use after notification constitutes acceptance of the revised terms. If you disagree with any amendment, your remedy is to close your account and withdraw any remaining balance. All monetary values referenced on the platform are denominated in Bangladeshi Taka unless stated otherwise. Dispute resolution follows
4
the process outlined in the disputes section below, and unresolved matters may be escalated through the contact paths we publish.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Open a Channel When You Have Questions

If any clause in these terms is unclear, or you need to exercise a right described here — like requesting account closure or disputing a transaction — reach out through one of the channels below. We handle terms-related queries with priority routing so your issue reaches the right team without delay.

Team online

Live Chat

Available directly from any page on the platform. Tap the chat icon, select the terms or account category, and a support agent picks up your query. Most policy questions — from withdrawal holds to account restrictions — get a first response within minutes.

Email Support

Send your question or formal request to our support email address listed in the account section. Include your registered mobile number and a short description of the clause or issue. We aim to reply within one working day for terms-related matters.

Help Centre

Our help centre contains articles structured around the main sections of this agreement — account eligibility, deposit and withdrawal rules, bonus conditions, and dispute steps. Search by keyword or browse categories to find the relevant clause explained in plain language.

HOW WE HANDLE YOUR DATA

Explore How We Protect Accounts and Process Data

Your account carries personal and financial data. Here is how we manage it within the scope of these terms — from verification steps to how long records are kept and what you can request from us at any point during or after your time on the platform.

Account Verification When you open an account, we may ask for identity documents linked to the mobile number you registered with. Verification protects you against unauthorised access and helps us comply with applicable regulations in eligible regions.

Data Retention We retain account and transaction records for a period aligned with regulatory expectations in the jurisdictions we serve. After account closure, records stay on file for the retention window, then are securely deleted or anonymised.

Cookie Usage Our platform uses cookies to maintain your session, remember preferences, and measure how pages perform. You can manage cookie settings from your browser. Declining non-essential cookies does not block core account functions like deposits or withdrawals.

Encryption Standards All data transmitted between your device and our servers travels over encrypted connections. Payment details submitted through bKash, Nagad or Rocket integrations follow the security protocols those providers enforce on their own networks.

Right to Request Changes You may request correction or deletion of personal data by contacting support with your registered details. We process such requests within the timeframe required by applicable data-protection standards in your region.

Account Security You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, notify us immediately through live chat or email. We will freeze the account pending investigation and guide you through recovery steps.

Switch to the Answers You Actually Need

Below are the questions we hear most about these terms. Each answer points to the relevant obligation or right so you know exactly where you stand.

Eligibility depends on your local law and the regions we are able to serve. You must be of legal age in your jurisdiction. We do not accept registrations from locations where online wagering platforms are restricted under local legislation.

Contact support via live chat or email and request permanent closure. We will process any remaining balance back to your bKash, Nagad or Rocket wallet after standard verification. Once closed, the account cannot be reopened — you would need to register again if eligible.

We may update terms at any time. You will be notified via your registered email or mobile number. If you continue using the platform after notification, that counts as acceptance. If you disagree, you may close your account and withdraw your balance before the changes take effect.

We may suspend or permanently close your account depending on severity. Examples include providing false identity documents, operating multiple accounts, or exploiting technical errors. Any balance associated with a breach may be withheld pending internal review.

Raise a dispute through live chat or email with your transaction ID and a description of the issue. Our team reviews within the stated timeframe and provides a written outcome. If unresolved, you may escalate through the external contact path published in our help centre.

Yes. All deposits and withdrawals processed through bKash, Nagad or Rocket fall under this agreement. Transaction processing follows the rules of the payment provider as well as our own platform limits, which are displayed in your account wallet section.

We collect the information you provide at registration — name, mobile number, email — plus transaction history and device data for security purposes. Full details are in our privacy policy, which forms part of this agreement.

You can access your account from mobile or desktop browsers. These terms apply regardless of the device you use. Session security, cookie handling and payment flows work the same way across platforms — no separate agreement exists for mobile access.

You must keep credentials secure, provide accurate registration details, ensure your local law permits use of the platform, and not allow third parties to access your account. Breaching any of these may result in suspension under the terms above.

Send a data-access request through our support email using the address tied to your account. Include your full name and registered mobile number. We process requests within the timeframe applicable under data-protection standards in your eligible region.

Check Our Terms Before You Get Started

Open a Channel When You Have Questions

Live Chat

Email Support

Help Centre

Explore How We Protect Accounts and Process Data

Switch to the Answers You Actually Need

01 Who is eligible to open an account on xsona?

02 How do I close my account under these terms?

03 Can xsona change these terms without my consent?

04 What happens if I breach a term?

05 How are disputes handled under this agreement?

06 Are my bKash, Nagad or Rocket deposits covered by these terms?

07 What data do you collect when I accept these terms?

08 Can I use xsona from any device?

09 What are my responsibilities as an account holder?

10 How do I request a copy of my personal data held by xsona?

Related pages